Privacy Policy

Introduction

At CLOUDflex Broadcast, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Account registration information (name, email address, company name)
• Payment information (processed securely through third-party payment processors)
• Communications with our support team
• Feedback and survey responses

Automatically Collected Information

When you use our services, we automatically collect:

• Log data (IP address, browser type, operating system)
• Usage data (features used, time spent, error logs)
• Device information
• Cookies and similar tracking technologies

Content and Production Data

We process and store your production content and configurations as necessary to provide our services. We do not access, view, or use your production content except as required to operate and maintain the platform.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process your transactions and billing
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends and improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your information within 30 days, unless we are required to retain it for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at info@cloudflexbroadcast.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

8. Third-Party Services

Our services may contain links to third-party websites or services that are not owned or controlled by CLOUDflex Broadcast. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or through our services for material changes. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@cloudflexbroadcast.com